谁来参加？                                                           

* 职业经理人                                                       

* 职场人士                                                           

有何收获？                                                           

* 知晓造成沟通障碍的主要原因，学会识别沟通障碍                                                    

* 理解“沟通频道”的概念，学习随时关注沟通过程，以改善沟通习惯                        

* 学习沟通中共同频道的倾听与理解                                                       

* 学习如何通过表达和提问有效影响对方                                                       

课程时长                                                              

2天（13小时）                                                          

先决条件？                                                           

* 有意愿改善沟通方式                                                       

课程大纲                                                              

第一模块：沟通的主要问题与障碍                                                           

* 沟通的目的和挑战                                                           

* 沟通效果评估：要取决于接受者                                                           

* 沟通思考循环（Thinking Circle）                                                              

* 优秀团队的沟通特征                                                       

第二模块：同频道沟通与4A沟通循环                                                           

* 导致沟通问题的根本原因（个体差异）与关键原因（沟通频道差异）                        

* 沟通频道差异的类型                                                       

- 看视频分析沟通：《虎口脱险》片段                                                             

* 调整沟通频道，让沟通更有效                                                       

* 沟通执行循环（Executing Circle）                                                            

* 4A沟通循环                                                             

* 沟通习惯比沟通技巧更重要                                                           

第三模块：有效的信息沟通                                                              

* 准确理解——4A倾听                                                                          

* 清晰说明——4A表达                                                                   

*  方、举例子增强表达力和影响力                                                         

- 互动练习：专业术语解释                                                       

第四模块：有效说服和影响——4A共识沟通                                                        

* Aim：要说服还是要共识？                                                            

* Assess：双方的差距有多大                                                          

* Adjust：如何把注意力聚焦在同一个问题上                                                       

* 提问引导技术                                                           

- 互动讨论：如何有效说服对方                                                       

* Attempt：因势利导的表达与引导                                                        

* Assess：阶段性共识评估                                                       

第五模块：冲突化解——4A情绪沟通                                                           

- 分组讨论：老狼与狐狸                                                           

* Assess：处理冲突，首先是意识到情绪信号                                                       

* Aim：一旦遭遇情绪化的对象，要改变目标，先处理情绪                                          

* Adjust                                                       

* Attempt：回应技术的应用                                                            

* Assess：去情绪化的特征                                                       

- 看视频分析沟通：《亮剑》片段                                                             

* 激烈言行沟通现象分析                                                           

- 视频赏析：关于“范跑跑”的辩论                                                       

* 影响信任的关键因素                                                       

* 长期关系的建立与维系                                                           

* 跨部门沟通的问题与对策                                                       

* 上下沟通的问题与对策                                                           

第六模块：Q&A                                                         

相关课程                                                              

* 作为职场人士的你，可能还会对《打造魅力声音——像演员一样训练发声》《声形意合一的公众演说训练（12人，1天*2）》感兴趣                                                          

* 想要在职场沟通上更进一步，你可能需要学习《跨部门沟通与协作》《360度管理沟通》

讲师简介              胡刚 先生                                                            

* 背景经历                                                           

*资深讲师，顾问                                                         

* 毕业于华东师范大学心理学系                                                       

* 近10年的培训授课经验                                                         

* 曾在多家咨询公司产品经理、销售总监、高级顾问、事业部经理等                           

* 曾任震旦集团/上海震旦家具有限公司培训经理，及多家公司内任培训学院副院长、培训部经理等职，积累了丰富的培训经验"                                                         

*  擅长领域                                                          

* 《基于共同的频道——高效率职场沟通与表达》                                                       

*  服务客户                                                          

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